We’re Hiring – Senior Operations Manager

Location: Toronto, ON

Type: Full-Time

About Us

Gillian Gillies Interiors is a full-service residential interior design firm based in Toronto. We create immersive, sanctuary-like homes that are tailored, tactile, and rich in detail. Our collaborative studio culture is built on creativity, clarity, and care — for both our clients and our team.

The Opportunity

We are seeking a highly capable and experienced Senior Operations Manager to join our team. This is a central, client-facing role that blends operational leadership, studio management, and executive support. The right candidate will be a true right hand — someone who thrives in the lion’s den, is comfortable making final decisions, and knows how to lead a team with confidence and clarity and can talk with ease to our clients and business partners.

If you’re someone who sees the whole chessboard, loves systems and structure, and has a deep respect for creative work and delivering the highest level of customer care — we’d love to meet you.

Your Skills & Talents

• 5+ years of relevant experience in operations and executive support
• Thrives in a fast-paced creative environment with multiple stakeholders
• Highly financially literate; experienced in invoicing, reporting, and budget oversight
• Advanced Excel user
• Calm, communicative, and discreet — a natural problem solver and multitasker
• Proficient with: Google Workspace, Slack, Dropbox, DesignDocs, Adobe, Gantt charts or similar tools
• Detail-oriented with excellent writing, documentation, and organisational skills
• Familiarity with the interior design or architecture industry is a plus — a love of beauty and a deep appreciation for thoughtful spaces is a must

Key Responsibilities

• Oversee Operational Software & Project Tracking
• Serve as the central point of coordination across the studio for the design team
• Oversee all internal systems, including the successful migration to a new project management platform
• Monitor team workflows and deliverables to ensure smooth execution
• Lead team meetings and assist in tracking team goals and milestones

Client & Financial Administration

• Act as first point of contact for prospective clients, managing initial intake and timely follow-up
• Generate and issue monthly project invoices; track payments and liaise with the bookkeeper and CFO for reconciliation
• Collaborate with the Principal Designer, Senior Designer, and CFO on budget planning and reporting
• Deliver monthly project metrics to inform resource planning and studio forecasting

Executive & Team Support

• Provide administrative support to Gillian, including diary management and travel arrangements
• Coordinate hospitality for client/trade meetings
• Participate in studio events, assist with press coordination, and handle occasional personal tasks
• Act as a representative of the studio in both client-facing and vendor communications

Studio Visibility

• Coordinate and schedule professional photo shoots with clients, photographers, and stylists
• Organise and archive project photography assets across studio platforms
• Liaise with press contacts and vendors for image requests and brand visibility opportunities
• Assist in promoting recent press placements and completed projects to partners and collaborators

Location & Schedule

This is a fully on-site position based at our Leaside studio in Toronto

Studio hours are Monday to Friday, 9:00 am – 5:00 pm, with occasional evening or weekend commitments for industry events

Free parking is available on site

Benefits & Compensation

Compensation will be commensurate with experience and aligned with industry standards for comparable roles. A comprehensive benefits package will be discussed during the interview process.

How to Apply

If this role speaks to you (and we hope it does!), please send your CV and a cover letter to studio@gilliangillies.com.

All applications will be treated with the utmost confidence.

In your cover letter, please answer this question:

What would your friends say you’re weirdly good at? – it’s not a trick question, just a fun one.

We look forward to meeting you.